Independent Service Provider's access to diagnostic and repair information is increasingly becoming a matter of aftermarket concern. To address this issue, CIAA is working with a coalition of provincial Automotive Service Provider associations, consumer groups, and emissions related government organizations to ensure access to vehicle repair information in Canada. CIAA is acting in an administrative and leadership role on this complex issue.

WE NEED TO HEAR FROM YOU!!!

The Issue: Canadian technicians are being denied access to technical service information and specialized tools and equipment from the Original Equipment Manufacturer that is readily available to their American counterparts.

Independent shops must have full access to the information and tools necessary to accurately diagnose, repair or re-program these systems. This information and equipment is necessary to ensure vehicle safety, performance and environmental compliance. Vehicle manufacturers are making access to such vital information increasingly difficult and costly to obtain for the independent aftermarket and its customers.

The Solution: The aftermarket must provide proof to the Government and OEM's that a problem exists by providing specific examples as follows: where we are being locked out; what the scope of the problem is; what specific problems we can't diagnose; what information is off limits; what websites we can't access, etc.

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